Tag Archives: hiring

Communicate Much?

Ahhh, communication. There are so many directions I could go with this post. I have my pet peeves like everyone and I am sure I make my fair share of mistakes so, I apologize to my Mom and all of my English teachers out there but, I digress. This isn’t a grammar lecture!

My thoughts today are on how to be warm and friendly without being too friendly before you’ve gotten to know someone. Or the opposite, being too stiff and formal even after you’ve gotten to know someone. The tone of communication is important and in today’s environment of social media communication, email included, there are blurred lines or at least the perception of blurred lines.

I’ve had 2 recent experiences on both sides of this coin. The first in response to a message I sent a potential candidate for a search we are conducting. When I first received this, I couldn’t decide if I should respond and if I did, how to respond. It read like this, “you are giving me everything, hunnie…” Was this a joke? What did it mean? So, being curious I messaged back to make sure this person didn’t accidentally respond to me rather than a BFF. Nope, it was meant to for me. The second response was almost as odd as the first.  First and second impression, well, hmmmm.

The second experience is with someone I met in person and thought I had gotten to know. Most times when I received an email from, they started with: “Dear Ann.” Now, I don’t know about you, but I find this really odd. In a cover letter with a resume attached to an unknown person, I have no issue with Dear so and so. Once you’ve gotten to meet someone and have gotten past the formalities, “Hi Ann” or “Hello Ann” or just “Ann” would be great.  When I receive a “Dear Ann” email, it’s very stiff, unfriendly and formal. It simply doesn’t feel right.

My advice is to avoid being overly familiar or casual with someone you don’t know. It’s a gray area and if you’re not sure, ask someone to read your email before you send it. Err on the side of being professional and with complete sentences. And, on the flip side, just don’t do “Dear Ann” if we’ve met, had a conversation or exchanged an email or two.



Were you worried about the Millennial workers? Don’t be!

I just returned from Loyola Marymount University graduation. The kids (they are actually young adults but I’ll always think of them as kids) I have gotten to know from the class of 2015 are not the people I have read about. I read an article not long ago that described them as “Needy, Entitled and Self Centered.” What??

The kids I know are incredibly motivated, hard working, and passionate. They want to make a difference in the world, make positive change and give back to their communities. I am absolutely inspired by them.

Do they want feedback? Yes, absolutely. They aren’t afraid to ask for it and they’ll expect it. I think we all want feedback but many of us don’t ask often enough and when we don’t get it, we just accept it. These kids aren’t afraid and they aren’t very patient. As hiring managers, I don’t see this as a bad thing. Let’s harness that energy, passion and desire to achieve.

These kids have also grown up in a world of mobile technologies and that world is only becoming faster paced and more immediate. They will expect us to operate in that same world. They are the ‘now’ customer. As an employee they will want the same ‘now’ access to information and data.

Self centered? I don’t see it at all. They care about so many issues. They are involved and curious. The majority of them donated hundreds of hours to local non-profits and some even created non-profits.

The out-going president of LMU, David Burcham, was the commencement speaker. Some were disappointed that the University didn’t select from the local celebrity community, until he started speaking. He was a great president and the students loved him. He was accessible and a terrific role model. He talked about not being cynical in a cynical world. I am not cynical about the future and what these kids will do to change the world we live in. I believe they will be great assets and great leaders.


LMU15 Hal Genna Paige